Privacy Policy
1. Who We Are
This Privacy Policy explains how Telehealth Operations Partners ("TOP" "we" "us" or "our") handles personal data. TOP is the data controller for data collected through this website and our business dealings. Our office is in Katowice Poland. KRS Number: 0001257670 TOP provides outsourced patient operations support to telehealth companies. This policy covers website visitors and business contacts as well as job applicants.
2. Data We Collect
This Privacy Policy explains how Telehealth Operations Partners ("TOP" "we" "us" or "our") handles personal data. TOP is the data controller for data collected through this website and our business dealings. Our office is in Katowice Poland. KRS Number: 0001257670 TOP provides outsourced patient operations support to telehealth companies. This policy covers website visitors and business contacts as well as job applicants.
3. How and Why We Use It
Purpose
Legal Basis under GDPR
Replying to enquiries and preparing proposals
Steps before entering a contract or our legitimate interest
Managing client and supplier relationships
Performance of a contract
Reviewing job applications
Steps before entering a contract or your consent
Running and securing the website
Our legitimate interest
Sending business updates
Your consent or our legitimate interest (you can opt out at any time)
Meeting legal and tax duties
Legal obligation
4. Patient Data Handled for Clients
When we support a telehealth client we may access patient data on that client's behalf. In that role TOP acts as a data processor (or business associate under US HIPAA rules) and the client is responsible for its patients' privacy. We handle that data only under our written agreement with the client and its own privacy notice applies. Patients with questions about their data should contact their telehealth provider directly.
5. Sharing and International Transfers
We share personal data only where needed with:
Service providers who host our website or provide email and business software
Professional advisers such as accountants and lawyers
Authorities where the law requires it
Some of our clients and providers are in the United States. When data leaves the European Economic Area we use approved safeguards such as the EU Standard Contractual Clauses or the EU-US Data Privacy Framework.
6. Retention and Security
We keep personal data only as long as needed for the purpose it was collected. Enquiry data is kept for up to 2 years after our last contact. Job application data is kept for up to 12 months unless you agree to longer. Contract and accounting records are kept as long as Polish law requires. We protect data with access controls and encryption as well as staff confidentiality and training.
7. Cookies
Our website uses essential cookies to work properly. We use analytics cookies only with your consent which you can give or withdraw through the cookie banner. You can also block cookies in your browser settings.
8. Your Rights
Withdraw consent at any time where we rely on it
To use any of these rights contact us using the details below. You can also complain to the Polish data protection authority (Prezes Urzędu Ochrony Danych Osobowych at uodo.gov.pl).
Access the personal data we hold about you
Correct data that is wrong or incomplete
Ask us to delete your data
Restrict or object to how we use it
Receive your data in a portable format
9. Changes and Contact
We may update this policy from time to time. The latest version will always be posted on this page with its effective date. For privacy questions or requests contact us at contact@workwithtop.com or write to our office in Katowice Poland.